RESERVATION, PAYMENT AND CANCELLATION POLICIES

We suggest you read our cancellation policies carefully.

Any change of reservation is subject to availability and re-quotation of rates. For more information, please contact us by online chat, email or by phone, mentioning your reservation number.

A reservation is considered completed when you have a confirmation number.

All reservations are requested based on availability. All passengers must travel on the same itinerary to guarantee a group trip.

The prices include all those services that are expressly detailed in the travel documentation, including:

a. Transportation, as specified in the travel ticket or Electronic Ticket Itinerary or voucher;

b. Car rental and insurance indicated at the time of booking, as detailed in the respective vouchers.

Services or items not included in the prices: The base prices of the contracted services do not include:

a. Anything that is not meticulously detailed in the voucher, which implies an additional charge to what was paid at the time of receiving the voucher.

b. Extras, drinks, personal expenses (among them, washing and ironing clothes, communications, tips, etc.), visas, boarding or airport tax, service tax, VAT and other current and / or future taxes and / or any service or expense that is not expressly indicated in the voucher.

c. Additional services, such as ski racks, baby seats, amenities, extra meet & greet time, optional insurance, etc.

d. The expenses for prolonging the services by voluntary desire of the Passengers as well as the stays, meals and / or additional expenses and / or damages produced by cancellations, delays in the departures or arrivals of the means of transport or for unforeseen reasons beyond the control of the supplier and / or derived from causes of force majeure or beyond the supplier's control, and

e. The expenses and interests of credit operations.

f. Charges for international operations, which may vary from time to time, in addition to any taxes required in accordance with applicable law. If you are making a reservation with a PROVIDER outside of Mexico using a Mexican credit or debit card, your Bank may convert the amount to be paid into your local currency and charge you a conversion fee.

g. Variations at the exchange rate used by the bank other than the rate shown in our currency converter; The amount entered in your credit card statement may be in Mexican pesos and be a different amount than the one shown on the billing summary page for a reservation made on the "SITE". The exchange rate and charge for the international transaction are determined only by your bank on the day the transaction is processed.

In the event of withdrawal by the passenger from services firmly contracted by the provider to third parties, cancellations will be subject to the contractual conditions under which the latter provide their services. In all cases of reimbursement, the price may be retained for the expenses incurred plus the commission of ten percent of the services contracted with third parties.

The postponement or advancement of the dates stipulated in each case, may be carried out in accordance with the modalities, conditions, and availability of the different service providers, having to pay the corresponding penalty applied by the provider and a commission of 10% in concept of modifications and, where appropriate, rate differences due to seasonal change, if applicable. The provider is exempt from all responsibility in case of not being able to satisfy the changes requested by the Passenger, applying in such case the provisions of the Cancellation policies.

For Cancellation of Land Transportation Reservations.

A. Cancellations made 3 days or more prior to arrival date free of charge.

B. Cancellations made 1 to 2 days before the arrival date apply a 25% charge.

C. Changes or cancellations with less than 24 hours are subject to availability and a 100% charge applies.

D. Refunds do not apply if you do not show up at the airport or meeting point on the day and time that the transportation service is scheduled

The cancellation deadlines will be applied according to the current schedule in the destination country.

We recommend that all cancellation requests be informed in writing via e-mail to the provider, mentioning their reservation number.

Claims and / or reimbursements must be submitted within 7 days after the end of the trip, in writing, accompanied by vouchers and supporting documentation and signed by the passenger. After this term, no claim will be addressed. In no case, the provider will pay the eventual costs and / or charges and / or taxes and / or levies derived from bank transfers or similar that are used to make any type of return and / or refund and / or refund.